Testimonials

Information Systems Service Manager at National Institute for Health Research Trainees' Coordinating Centre

" As the Informations Systems Service Manager for NIHR TCC I have worked with Mark for over 18 months. He is an excellent BA and has played a fundamental role in transforming TCC. He has delivered detailed analysis of TCC's internal processes to enable the implementation of our Awards Management system. The system started as an off the shelf package and Mark has had to work extremely closely with the supplier to introduce new and complex functionality. He consistently demonstrates the highest level of attention to detail and the highest standards. He is utterly reliable and good to work with. I have the utmost confidence in his technical ability and he has provided me with constant support.

He has built strong relationships with the supplier as well as the teams in TCC and is respected within the wider NIHR. He demonstrates great patience in explaining technical detail in business language to the operational teams.

Mark has taken on new skills at short notice. Designing and developing our initial Qlikview architecture and providing support to our business Qlikview designers with enthusiasm. He has shown commitment to the organisation, eg demonstrating tenacity by his insistence that TCC ensure that Business Intelligence requirements are clearly scoped.

Mark has represented TCC within technical working groups for wider NIHR projects and contributed to corporate projects, ensuring that any risks/ issues for TCC are identified and managed. "

CRM Programme Change Manager at Sheffield Hallam University

Mark has made a significant contribution to our CRM change programme. He has strong BA skills, introducing and utilising tools and techniques from a range of experience productively, producing high quality documentation. He is quick to pick up and make connections across business processes. He shows cultural and environmental awareness, working constructively with colleagues whilst remaining objective. He has good judgement and initiative, quietly driving momentum.